Over 20 years ago, our Managing Director Steve Howe wanted to set up a security company with a difference. Having worked various nightclubs and bars across the North East, he wanted to provide a streamlined high quality service to clients and venues nationwide Phoenix Security was established in May 2000. Steve introduced uniforms and business attire for security teams, trained staff in not only security but the importance of customer care, and created a company that is one of the best Door Supervisor companies in the Country.

‘Calm’, ‘professional’ and ‘efficient’ are the key words always mentioned in our feedback when discussing our diverse door supervision team here at Phoenix Security. As one of the UK leading providers of Door Supervisors, our staff are committed to preventing crime and disorder whilst ensuring the safety of staff, customers and members of the public at all times. All of our Door Supervisors undergo our strict vetting procedure which meets British standards BS7858, ensuring only screened personnel will be deployed to a clients venue.

Whether you’re hosting a large public event or a smaller private occasion, we can provide event security to help ensure everything runs smoothly. Phoenix Security have been providing event security for over 20 years, our experience is second to none from providing stewards and bespoke response teams at large music events Spice Girls UK Tour at the Stadium of light to outdoor events Summer Time Live Ibiza Classic at Newcastle Racecourse along with large sporting events such as The Great North Run, Great Yorkshire Bike Ride and numerous sporting events across the North East.

Over the last 20 years, Phoenix Security has worked with the hotel industry’s biggest names, to provide and manage security. From the Hilton, Melia, Indigo, Copthorne, Motel One Hotels, to the Holiday Inn brands along with small independent hotels, we’ve provided security and fire wardens all across the UK, providing the highest standard security on their behalf. We understand that hotel security is an extension of the overall customer service experience offered to guests, which is why all of our staff are trained in Customer Service NVQ Level 2 and are given additional training such as fire safety checks, vulnerable persons training along with counter terrorism ACT training. Our team prides itself on communication skills, being proactive, respectful and able to resolve any situations in a calm, professional manner, doing so whilst appearing smart and presentable at all times. Here at Phoenix Security, we have a pool of reliable and fully trained personnel who work to operate as an integral part of your front and back house team, and are equipped to deal with reception security needs, key management, guest safety and theft prevention.

We understand that many of our clients can’t have a full-time security team operating on their premises, which is why we also offer security and safety training to our client’s staff members. This ensures that your staff have the ability to deal with a wide variety of situations, drawing upon our many years of security experience to help advise and educate your team in handling any issues. Having members of staff on site at all times that are equipped to deal with safety or security threats, both confidently and calmly, is an important part of running any organisation. Here at Phoenix Security, we’ve delivered numerous tailored training sessions to teams up and down the country.